What to Do If You See a Duplicate Card Charge

Step by Step

1. Use the merchant, marketplace, carrier, bank, or card issuer's official website/app rather than a link in an unexpected email or text.
2. Compare posted versus pending entries, dates and amounts, then contact the merchant or issuer if duplicate posted charges remain.
3. Save receipts, order numbers, tracking details, cancellation notices, and relevant communications.
4. For unresolved billing or delivery problems, follow the official merchant/payment-provider escalation process and observe any applicable deadlines.

If That Doesn't Work

• Pending authorizations, merchant billing names, refund timing, and dispute rights vary by merchant, financial institution, payment network, and transaction type.
• Never send passwords, one-time verification codes, full card credentials, or remote computer access to someone who contacts you unexpectedly about an order or payment.