Use Facebook's official Forgot password/account recovery flow and verify through a recovery method attached to the account.
Step by Step
- Use the platform's official app or website and confirm you are signed into the intended account.
- Use Facebook's official Forgot password/account recovery flow and verify through a recovery method attached to the account.
- Review privacy, audience, recipient, or recovery settings before confirming important changes.
- For account-security problems, secure the associated email account and enable two-factor authentication when available.
If That Doesn't Work
- Social-media menus and features change frequently and can differ by device, account type, region, and app version.
- Do not send money, passwords, one-time verification codes, or sensitive personal information to an account merely because its name or photo looks familiar.