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What to Do When iPhone or iPad Wi-Fi Is Not Working

Troubleshoot a device that will not connect or has no internet through Wi-Fi.

Quick Answer

Confirm Wi-Fi is on, test another site/device, reconnect to the network, and restart the device/router before resetting network settings.

Step by Step

  1. Open the relevant Apple app or Settings section on the iPhone or iPad.
  2. Confirm Wi-Fi is on, test another site/device, reconnect to the network, and restart the device/router before resetting network settings.
  3. Review the result before deleting data, removing an account, or changing synchronization settings.
  4. For important data, confirm a current backup exists before making a major storage, account, or device change.

If That Doesn't Work

  • Apple occasionally moves settings between iOS/iPadOS versions, so exact menu wording can differ by software version.
  • iCloud synchronization is not the same as a separate backup of every item; deleting synchronized content can propagate to other devices.