What to Do If You Lose Access to Your Authenticator App

Step by Step

1. Use the official settings or website for the account, device, browser, or service involved.
2. Use saved recovery codes, another enrolled verification method, or the service's official account-recovery process.
3. Review security and recovery settings after making the change.
4. Keep recovery information and backups somewhere you can access if the primary device is lost.

If That Doesn't Work

• Never give an unsolicited caller or message sender your password, recovery code, or one-time verification code.
• If money or a critical account is at risk, use a known official contact method rather than contact information supplied in the suspicious message.