What to Do If You Think Your Computer Has Malware

Step by Step

1. Use the official settings or website for the account, device, browser, or service involved.
2. Disconnect from sensitive activity, run trusted security scans, remove suspicious software, update the system, and change important passwords from a clean device if credentials may be exposed.
3. Review security and recovery settings after making the change.
4. Keep recovery information and backups somewhere you can access if the primary device is lost.

If That Doesn't Work

• Never give an unsolicited caller or message sender your password, recovery code, or one-time verification code.
• If money or a critical account is at risk, use a known official contact method rather than contact information supplied in the suspicious message.