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What to Do When One Website Will Not Load

Troubleshoot a website that fails while other sites work.

Quick Answer

Try a private window or another browser, check the exact error, then review site data, extensions, DNS, and whether the site is down elsewhere.

Step by Step

  1. Open the browser and the relevant page or Settings section.
  2. Try a private window or another browser, check the exact error, then review site data, extensions, DNS, and whether the site is down elsewhere.
  3. Test the result before clearing additional data or resetting more settings.
  4. If troubleshooting, try a private window or another browser to help determine whether the problem is browser-specific.

If That Doesn't Work

  • Chrome, Edge, Firefox, Safari, and mobile browsers use different menu names and layouts.
  • Clearing cookies, resetting settings, or removing saved passwords can sign you out or remove conveniences, so review the selected options first.