Why Does an Online Store Say My Billing Address Does Not Match?

Step by Step

1. Use the merchant, marketplace, carrier, bank, or card issuer's official website/app rather than a link in an unexpected email or text.
2. Enter the billing address as maintained by the card issuer, including postal code, and contact the issuer if you are unsure what is on file.
3. Save receipts, order numbers, tracking details, cancellation notices, and relevant communications.
4. For unresolved billing or delivery problems, follow the official merchant/payment-provider escalation process and observe any applicable deadlines.

If That Doesn't Work

• Pending authorizations, merchant billing names, refund timing, and dispute rights vary by merchant, financial institution, payment network, and transaction type.
• Never send passwords, one-time verification codes, full card credentials, or remote computer access to someone who contacts you unexpectedly about an order or payment.