How-To
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How to Recognize a Fake Package-Delivery Text

Avoid messages pretending a shipment needs an address update, small fee, or urgent action.

Quick Answer

Do not use the message link; open the retailer or carrier's known official site/app independently and check the tracking number there.

Step by Step

  1. Use the merchant, marketplace, carrier, bank, or card issuer's official website/app rather than a link in an unexpected email or text.
  2. Do not use the message link; open the retailer or carrier's known official site/app independently and check the tracking number there.
  3. Save receipts, order numbers, tracking details, cancellation notices, and relevant communications.
  4. For unresolved billing or delivery problems, follow the official merchant/payment-provider escalation process and observe any applicable deadlines.

If That Doesn't Work

  • Pending authorizations, merchant billing names, refund timing, and dispute rights vary by merchant, financial institution, payment network, and transaction type.
  • Never send passwords, one-time verification codes, full card credentials, or remote computer access to someone who contacts you unexpectedly about an order or payment.