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What to Do When Outlook Email Is Not Syncing

Check connection, account status, offline mode, and server availability when messages are stale.

Quick Answer

First verify webmail works, then check Outlook's connection/offline state and synchronize.

Step by Step

  1. Open the relevant email account or application.
  2. First verify webmail works, then check Outlook's connection/offline state and synchronize.
  3. Review the result carefully before making any permanent deletion, forwarding, or account change.
  4. Confirm the change worked from the mailbox or settings page.

If That Doesn't Work

  • Menu names can differ between web, desktop, mobile, classic, and newer versions of an email application.
  • For business or managed accounts, administrator policies can restrict some settings.