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What to Do When Tracking Says Delivered but You Do Not Have the Package

Check common delivery locations and begin the appropriate missing-package process.

Quick Answer

Verify the delivery address and tracking details, check around the property/neighbors when appropriate, then contact the carrier or seller through official channels.

Step by Step

  1. Use the merchant, marketplace, carrier, bank, or card issuer's official website/app rather than a link in an unexpected email or text.
  2. Verify the delivery address and tracking details, check around the property/neighbors when appropriate, then contact the carrier or seller through official channels.
  3. Save receipts, order numbers, tracking details, cancellation notices, and relevant communications.
  4. For unresolved billing or delivery problems, follow the official merchant/payment-provider escalation process and observe any applicable deadlines.

If That Doesn't Work

  • Pending authorizations, merchant billing names, refund timing, and dispute rights vary by merchant, financial institution, payment network, and transaction type.
  • Never send passwords, one-time verification codes, full card credentials, or remote computer access to someone who contacts you unexpectedly about an order or payment.