How-To
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How to Return Something You Bought Online

Follow a retailer's return process and preserve proof of shipment.

Quick Answer

Open the order, review the return policy, request the return, use the provided label/instructions, and keep the tracking receipt.

Step by Step

  1. Use the merchant, marketplace, carrier, bank, or card issuer's official website/app rather than a link in an unexpected email or text.
  2. Open the order, review the return policy, request the return, use the provided label/instructions, and keep the tracking receipt.
  3. Save receipts, order numbers, tracking details, cancellation notices, and relevant communications.
  4. For unresolved billing or delivery problems, follow the official merchant/payment-provider escalation process and observe any applicable deadlines.

If That Doesn't Work

  • Pending authorizations, merchant billing names, refund timing, and dispute rights vary by merchant, financial institution, payment network, and transaction type.
  • Never send passwords, one-time verification codes, full card credentials, or remote computer access to someone who contacts you unexpectedly about an order or payment.