How-To
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What to Do When Your Internet Is Slow

Determine whether poor speed comes from Wi-Fi, the device, congestion, or the internet service.

Quick Answer

Test speed near the router and, when possible, compare Wi-Fi with a wired Ethernet connection.

Step by Step

  1. Determine whether the problem affects one device or every device on the network.
  2. Test speed near the router and, when possible, compare Wi-Fi with a wired Ethernet connection.
  3. Change one setting or component at a time and test again.
  4. Record existing router/network settings before changing passwords, DNS, addressing, or advanced configuration.

If That Doesn't Work

  • Router menus, indicator lights, and terminology vary by manufacturer and internet provider.
  • Avoid factory-resetting a modem/router unless you know how it is provisioned and have the information needed to restore the connection.