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Wi-Fi Is Connected but There Is No Internet

Troubleshoot a device that joins Wi-Fi but cannot reach websites or online services.

Quick Answer

Test another device on the same Wi-Fi; if all devices fail, focus on the router/modem or ISP rather than the individual device.

Step by Step

  1. Determine whether the problem affects one device or every device on the network.
  2. Test another device on the same Wi-Fi; if all devices fail, focus on the router/modem or ISP rather than the individual device.
  3. Change one setting or component at a time and test again.
  4. Record existing router/network settings before changing passwords, DNS, addressing, or advanced configuration.

If That Doesn't Work

  • Router menus, indicator lights, and terminology vary by manufacturer and internet provider.
  • Avoid factory-resetting a modem/router unless you know how it is provisioned and have the information needed to restore the connection.