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Why Does a Website Work on One Device but Not Another?

Troubleshoot a site that loads elsewhere but fails on one computer or phone.

Quick Answer

Check the affected device's network, DNS/cache, browser cache/extensions, VPN/proxy, and system date/time.

Step by Step

  1. Verify another website works on the affected device.
  2. Try a private/incognito browser window.
  3. Try another browser.
  4. Check VPN/proxy/security software.
  5. Clear relevant browser/site data if appropriate.
  6. Flush local DNS cache on Windows.
  7. Compare DNS/network connection with a working device.

If That Doesn't Work

  • If only one network fails, its DNS/router/provider may be involved.
  • Incorrect device date/time can cause certificate errors.

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