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How to Clear a Stuck Print Queue in Windows

Remove print jobs that will not print or cancel normally.

Quick Answer

Open the printer queue in Windows, cancel the jobs, and restart the Print Spooler if the queue remains stuck.

Step by Step

  1. Check power, cables, wireless connection, and any physical switches or indicators first.
  2. Open the printer queue in Windows, cancel the jobs, and restart the Print Spooler if the queue remains stuck.
  3. Test the device again before making additional changes.
  4. If the problem remains, check Windows Settings and Device Manager, then use the manufacturer's official support information for the exact model.

If That Doesn't Work

  • Change one thing at a time so you know which action fixed or caused the problem.
  • Avoid downloading drivers or device utilities from unofficial driver-download websites.