What to Do If You Forgot Your Password

Step by Step

1. Sign in through the service's official website or app rather than a link in an unexpected message.
2. Use the service's official Forgot password link and complete verification using your registered recovery method.
3. Read any effective date, renewal date, refund rule, or data-deletion warning before confirming.
4. Save a confirmation email, receipt, or screenshot for important cancellations or account changes.

If That Doesn't Work

• A subscription may be billed by Apple, Google, PayPal, a card processor, or the service itself, so the place you use the product may not be the place that controls billing.
• Do not dispute a legitimate charge as fraud until you have checked whether it belongs to another account, family member, free-trial conversion, or recognizable merchant billing name.