How-To
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What Is Ping or Latency?

Understand why an internet connection can feel delayed even when its speed is high.

Quick Answer

Latency measures response delay, usually in milliseconds; lower latency generally feels more responsive.

Step by Step

  1. Determine whether the problem affects one device or every device on the network.
  2. Latency measures response delay, usually in milliseconds; lower latency generally feels more responsive.
  3. Change one setting or component at a time and test again.
  4. Record existing router/network settings before changing passwords, DNS, addressing, or advanced configuration.

If That Doesn't Work

  • Router menus, indicator lights, and terminology vary by manufacturer and internet provider.
  • Avoid factory-resetting a modem/router unless you know how it is provisioned and have the information needed to restore the connection.