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What to Do When Windows Cannot Find a Scanner

Troubleshoot a scanner or multifunction printer that does not appear in scanning software.

Quick Answer

Check power, USB/network connection, Windows recognition, and the manufacturer's scanner driver/software.

Step by Step

  1. Check power, cables, wireless connection, and any physical switches or indicators first.
  2. Check power, USB/network connection, Windows recognition, and the manufacturer's scanner driver/software.
  3. Test the device again before making additional changes.
  4. If the problem remains, check Windows Settings and Device Manager, then use the manufacturer's official support information for the exact model.

If That Doesn't Work

  • Change one thing at a time so you know which action fixed or caused the problem.
  • Avoid downloading drivers or device utilities from unofficial driver-download websites.